{"id":42,"date":"2021-06-02T13:58:31","date_gmt":"2021-06-02T13:58:31","guid":{"rendered":"http:\/\/067.flywheelsites.com\/?page_id=42"},"modified":"2021-09-29T21:55:27","modified_gmt":"2021-09-29T21:55:27","slug":"whats-new","status":"publish","type":"page","link":"https:\/\/www.mutel.com\/whats-new\/","title":{"rendered":"What’s New"},"content":{"rendered":"

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Whats New<\/h1>\n

The telecommunications industry changes daily. To keep up to date on changes that may affect you, view our posted updates below, or e-mail us with specific questions.<\/span><\/p>\n

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Service Updates<\/strong><\/h2>\n

[\/et_pb_text][et_pb_toggle title=”Mandatory 10-Digit Dialing Coming to Multiple Area Codes” open_toggle_text_color=”#00823C” open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#00823C” closed_toggle_background_color=”#ffffff” icon_color=”#00823C” use_icon_font_size=”on” _builder_version=”4.9.4″ _module_preset=”default” title_text_color=”#00823C” title_font=”|700|||||||” title_font_size=”18px” closed_title_font=”|700|||||||” closed_title_font_size=”18px” body_font=”||||||||” body_text_color=”#000000″ border_color_all=”#6b6b6b” locked=”off” global_colors_info=”{}”]<\/p>\n

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022.\u00a0 Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.<\/p>\n

In order for 988 to work in the 319 & 515 area codes, 10-digit local dialing must first be implemented, and you will need to change the way you dial local calls.<\/p>\n

What will be the new dialing procedure?
<\/em><\/strong>To complete all local calls, you will now need to dial 319<\/span> + telephone number<\/strong>.\u00a0 This applies to all calls within the 319<\/strong><\/span> area code that are currently dialed with seven digits.<\/p>\n

Who will be affected?
<\/em><\/strong>Anyone with a telephone number from the 319 or 515 area codes in Iowa will need to make this change from 7-digit local dialing to 10-digit local dialing. This does not affect the 563 area code.<\/p>\n

When will the change begin?
<\/em><\/strong>Beginning April 24, 2021<\/strong>, you should begin dialing 10 digits (319 + telephone number)<\/span> for all local calls.\u00a0 If you forget and dial just 7 digits, your call will still be completed.<\/p>\n

Beginning October 24, 2021<\/strong>, you must<\/u><\/strong> dial 10-digits (319 + telephone number)<\/span> for all local calls.\u00a0 On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed.\u00a0 You must hang up and dial again using the 319<\/span> area code and the 7-digit number.<\/p>\n

Beginning July 16, 2022, dialing \u201c988\u201d will route your call to National Suicide Prevention and Mental Health Crisis Lifeline.<\/p>\n

What will you need to do?
<\/em><\/strong>In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers.\u00a0 Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions.\u00a0 Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.<\/p>\n

What will remain the same?<\/em><\/strong><\/p>\n