{"id":190,"date":"2021-07-07T19:47:44","date_gmt":"2021-07-07T19:47:44","guid":{"rendered":"http:\/\/067.flywheelsites.com\/?page_id=190"},"modified":"2021-09-30T13:46:51","modified_gmt":"2021-09-30T13:46:51","slug":"network-policy","status":"publish","type":"page","link":"https:\/\/www.mutel.com\/network-policy\/","title":{"rendered":"Network Policy"},"content":{"rendered":"

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Network Management Policy<\/h1>\n

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Service Offerings<\/strong><\/p>\n

Louisa Communications\u00a0<\/span>via the\u00a0<\/span>Louisa Communications<\/span>\u00a0<\/span>brand directly offers broadband ISP services in its markets. Please visit the\u00a0<\/span>Louisa Communications<\/span>\u00a0<\/span>website to check availability, speed options and pricing.<\/p>\n

Performance<\/strong><\/p>\n

Louisa Communications offers a speed test site to any user or customer. It can be accessed here:\u00a0<\/span>speedtest.louisacomm.net<\/a>.\u00a0<\/span>These tests are heavily dependent on a customer’s home network configuration, modem, and computers, and therefore do not reflect the performance of the\u00a0<\/span>Louisa Communications\u00a0<\/span>network only.<\/p>\n

Your<\/strong><\/span>\u00a0<\/span>Internet Service Speeds<\/strong><\/p>\n

Louisa Communications\u00a0<\/span>provides residential and commercial customers with a variety of high speed Internet plans from which to choose, ranging from our initial tier (with download speeds up to 256 kilobits per second (“Mbps”), and upload speeds up to 128 kilobits per second (“kbps”)) to our top tier (with download speeds up to 3 Mbps, and upload speeds to 1.5 Mbps).\u00a0<\/span>Louisa Communications<\/span>\u00a0<\/span>provisions its customers’ modems and engineers its network to ensure that its customers can enjoy the speeds to which they subscribe. However,\u00a0<\/span>Louisa Communications<\/span>\u00a0<\/span>does not guarantee that a customer will actually achieve those speeds at all times. Without purchasing an expensive, dedicated Internet connection, no Internet Service Provider (“ISP”) can guarantee a particular speed at all times to a customer.\u00a0<\/span>\u00a0<\/span>Louisa Communications<\/span>\u00a0<\/span>advertises its speeds as “up to” a specific level based on the tier of service to which a customer subscribes.<\/p>\n

The “actual” speed that a customer will experience while using the Internet depends upon a variety of conditions, many of which are beyond the control of an ISP such as\u00a0<\/span>Louisa Communications. These conditions include:<\/p>\n

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  1. <\/span>Performance of a customer’s computer<\/strong>, including its age, processing capability, its operating system, the number of\u00a0<\/span>applications<\/span>\u00a0<\/span>running simultaneously, and the presence of any adware and viruses.<\/li>\n
  2. <\/span>Type of connection between a customer’s computer and modem<\/strong>. For example, wireless connections may be slower than direct connections into a router or modem. Wireless connections also may be subject to greater fluctuations, interference and congestion.\u00a0<\/span>Louisa Communications<\/span>\u00a0<\/span>does not recommend wireless modem connections for use with its higher speed tiers as many wireless connections do not perform at the speeds delivered by these tiers.<\/li>\n
  3. <\/span>The distance packets travel (round trip time of packets)<\/strong>\u00a0<\/span>between a customer’s computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission path. The Internet is a “network of networks.” A customer’s connection may traverse the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.<\/li>\n
  4. <\/span>Congestion or high usage levels at the website or destination<\/strong>. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors efficiently.<\/li>\n
  5. <\/span>Gating of speeds or access by the website or destination<\/strong>. In order to control traffic or performance, many websites limit the speeds at which a visitor can download from their site. Those limitations will carry through to a customer’s connection.<\/li>\n
  6. <\/span>The performance of the modem you have installed<\/strong>. Modem performance may degrade over time, and certain modems are not capable of handling higher speeds.<\/li>\n<\/ol>\n

    This is the reason that\u00a0<\/span>Louisa Communications, like all other ISPs, advertises speeds as “up to” a particular level, and does not guarantee them.<\/p>\n

    There are other speed tests that measure Internet performance. We have provided links to a few of these sites below for your reference. Please note, however, that all speed tests have biases and flaws. Each of these tests measures limited aspects of an ISP’s speed and therefore must be seen as a guide rather than definitive measurements of performance.<\/p>\n