Telephone Service
Mutual Telephone Company of Morning Sun is proud to offer quality basic and enhanced telecommunications services at reasonable rates to customers within our service area.
Calling Features
Call Forwarding - $1.50/mo
Call Forwarding Variable allows you to redirect all incoming calls to another telephone number. This service uses a courtesy call so you can notify a party at the “forward-to number” that you will be forwarding your calls to their number.
Activate:
1. Lift the receiver and listen for dial tone.
2. Dial the Call Forwarding Variable access code, *72
3. Listen for dial tone.
4. Dial the telephone number to which you want calls forwarded.
5. Advise someone at that telephone number you will be forwarding your calls.
6. Listen for confirmation tones to let you know service is activated.
Deactivate:
1. Lift the receiver and listen for dial tone.
2. Dial the Call Forwarding Variable deactivation code, *73 a rotary dial
3. Listen for a confirmation dial tone which indicates the service has been deactivated.
4. Hang up the receiver.
Convenience
Call Forwarding Variable is easy to set-up and lets you receive calls when you are away from home.
Security
This service allows you to forward calls to another number before you leave your home, so callers won’t know when you are away.
Customer Service
Call Forwarding Variable allows you to receive and respond to customer calls, wherever you have access to a telephone. Call Forwarding Busy Line automatically redirects incoming calls to a predesignated telephone number or to Voice Mail service when your line is busy. This service establishes a fixed forward-to telephone number within the switch. You will need to request this service from your telephone company and designate the number to which you would like calls forwarded when your line is busy. To deactivate this service, you will need to contact your telephone company.
Won’t Miss Calls
Call Forwarding Don’t Answer lets you redirect calls when you won’t be available to answer your telephone. That way there is less chance you’ll miss an important call
Customer Service
This service lets you forward calls to someone else or to Voice Mail service, so customers won’t get a busy signal when your line is in use.
Convenient
There is no need to enter access codes to activate this version of Call Forwarding Don’t Answer. Calls are automatically sent to a preset number when your line is not answered. Remote Activation of Call Forwarding allows you to activate or deactivate Call Forwarding Variable from a telephone other than the one to which the service is assigned.
1. Lift the receiver and listen for dial tone.
2. Dial the telephone number to access Remote Activation of Call Forwarding service: 868-6772
3. Listen for instructions and dial the telephone number which has Remote Activation of Call Forwarding and Call Forwarding Variable service(s) on the line (base directory number).
4. Listen for instructions which will ask you to confirm the number you just entered.
5. If the number is correct, enter your personal identification number (PIN).
6. Listen for instructions which will ask you to dial the access code.
7. Dial the Call Forwarding Variable access code, *72
8. Listen for the voice announcement which states the service you have activated.
9. If the service is correct, dial 1.
10. Listen for instructions to dial the forward-to telephone number.
11. Dial the telephone number where you want calls to be forwarded.
12. Listen for the voice announcement which states the number you have entered.
13. If the number is correct, dial 1.
14. Hang up the receiver.
Call Waiting - $1.50/mo
Call Waiting service alerts you to an incoming call while your line is in use. The service signals you with two separate tones or tone patterns. The tone pattern (single, double, triple beep) and interval between tones will depend upon switch configuration. The calling party may hear ringing or a tone/ring combination. This will also vary based upon switch configuration.
1. While on a call, you will be alerted that you have an incoming call with two separate tones/tone patterns.
2. Ask the party you are talking with to hold while you take the other call. Then, quickly press and release the switchhook. You are now connected to the second party and can switch back and forth
Call Waiting service can be canceled on a per call basis. (See cancel call waiting service description.)
Won’t Miss Important Calls
Call Waiting lets you know when you have another call so you don’t have to miss important calls while you’re on the telephone.
Improve Customer Service
With this service, customers can get through to you and won’t hear annoying busy signals when you’re on another call.
Cancel Call Waiting
Cancel Call Waiting service gives you the option to cancel Call Waiting on a call-by-call basis. This can be done before you place the call or during a call (if you have Three-Way Calling service).
Before Placing a Call:
1. Lift the receiver and listen for dial tone.
2. Dial *70
3. Listen for three short tones and dial tone.
4. Dial the telephone number of the party you wish to call.
5. Talk with the party.
6. Hang up the receiver. Call Waiting Terminating service is activated again for subsequent calls.
Avoid Interruptions
Single line residential and business customers with Call Waiting Terminating service can prevent interruptions when using the telephone line to connect to a modem, remote computer or fax machine.
Manage Calls
Many families and businesses have Call Waiting because they don’t want to miss calls. Yet there are some calls that they don’t want interrupted. With Cancel Call Waiting service, they can cancel Call Waiting service on a call by call basis giving them greater control.
3-Way Calling - $1.50/mo
Three-Way Calling service allows you to have a conference call with two other parties at different numbers. With this service, you can initiate calls to both parties or add another party to an established call.
1. Lift the receiver and listen for dial tone.
2. Dial the telephone number of the first person (Party A).
3. To add another person (Party B) to the call, quickly press and release the switchhook.
4. Listen for confirmation dial tone.
5. Dial the telephone number of Party B.
6. At any time after dialing is complete, quickly press and release the switchhook to connect yourself, Party A, and Party B. (If Party B is busy, quickly press and release the switchhook to disconnect Party B. You will be reconnected with Party A.)
Easier to Keep in Touch
With Three-Way Calling, you can talk simultaneously with family members or friends at two different numbers. This service is perfect for sharing news, making plans, or when you can’t be together for holidays and special occasions.
Efficiency
This service helps you use the telephone more efficiently, since you can easily add another party to an existing call in order to answer a question, address an issue, or simply schedule a meeting.
Speed Dialing
Speed Calling service allows you to assign 1- or 2-digit dial codes for telephone numbers and/or access codes. Up to eight (8) dial codes can be assigned with Speed Calling 8 and up to 30 codes can be assigned with Speed Calling 30.
To Set up Speed Calling List
1. Lift the receiver and listen for dial tone.
2. Dial the Speed Calling 8 access code, *74 for Speed Calling 8.
3. Listen for dial tone.
4. Dial the 1- or 2-digit code you would like to program. (Speed Calling 8 uses 2 through 9. Speed Calling 30 uses 20 through 49.)
5. Dial the telephone number (including area code if needed) or the access code that you want to program for that Speed Calling code.
6. Press the # key. You will hear three beeps and dial tone which confirms that the number has been entered.
7. Repeat steps 2 through 6 for each number you want to program on your Speed Calling list. Up to 8 codes can be programmed with Speed Calling 8 and up to 30 codes can be programmed with Speed Calling 30.
8. Hang up the receiver when you are finished entering numbers into the Speed Calling list.
To Dial Numbers Using Speed Calling:
1. Lift the receiver and listen for dial tone.
2. Dial the one- or two-digit Speed Calling code for the telephone number access code you want to call. (Speed Calling 8 uses 2 through 9. Speed Calling 30 uses 20 through 49.)
3. Press the # key.
4. The telephone number/access code will be automatically dialed.
To Change Numbers Programmed in Speed Calling List:
1. Lift the receiver and listen for dial tone.
2. Dial the Speed Calling 8 access code, *74 for Speed Calling 8.
3. Listen for dial tone.
4. To change a telephone number on the Speed Calling list, dial the one-or two-digit code you would like to re-program. (Speed Calling 8 uses 2 through 9. Speed Calling 30 uses 20 through 49.)
5. Dial the new telephone number (including area code if needed) or the access code that you want to program in your Speed Calling list.
6. Press the # key. You will hear three beeps which confirms that the number has been entered.
7. Repeat steps 2 through 6 for each code you want to re-program on the list.
8. Hang up the receiver when you are finished updating your Speed Calling list.
Fee
$1.50/mo for 8 number speed call
$2.50/mo for 30 number speed call
Automatic Recall
Automatic Callback service allows you to automatically return the last incoming call (whether you answered or missed the call). If the number you are calling back is busy, Automatic Callback service will alert you with a special ring when your line and the line you are calling back are both idle.
Level 1 Activation Procedures:
1. Lift the receiver and listen for dial tone.
2. Dial the Automatic Callback access code, *66.
3. Listen for a voice announcement which verifies that the service is active.
4. If the line you are calling back is available, you will hear ringing to let you know that your call is being connected.
• Hang up the receiver.
• Automatic Callback service will try to recall the number for 15-45 minutes (actual length of time will vary by switch configuration).
• You will hear a distinctive ringing pattern when both your line and the other line are available.
• If you are unavailable when the other line is free, the distinctive ringing pattern will alert you a minimum of two (2) and a maximum of seven (7) times
• Lift the receiver and listen for ringing.
Level 2 Activation Procedures:
1. Lift the receiver and listen for dial tone.
2. Dial the Automatic Callback access code, *66
3. Listen for a voice announcement which verifies that the service is active and states the telephone number of the last party that called, as well as the date and time of the call.
4. Dial 1 to return the call.
5. If the line you are calling back is available, you will hear ringing to let you know that your call is being connected.
• Listen for a voice announcement stating that the service has been activated.
• Hang up the receiver.
• Automatic Callback service will try to recall the number for 15-45 minutes (actual length of time will vary by switch configuration).
• When both lines are free you will hear a distinctive ringing pattern to let you know the line is available.
• If you are unavailable when the other line is free, the distinctive ringing pattern will alert you a minimum of two (2) and a maximum of seven (7) times (actual amounts will vary by switch configura-tion).
• Lift the receiver and listen for ringing on the line you are calling back.
6. Hang up the receiver. If the number you are calling back is busy, you can cancel the Automatic Callback request.
Level 1 Deactivation Procedures:
1. Lift the receiver and listen for dial tone.
2. Dial the Automatic Callback deactivation code, *86.
3. Hang up the receiver.
Level 2 Deactivation Procedures:
1. Lift the receiver and listen for dial tone.
2. Dial the Automatic Callback deactivation code, *86
3. Listen for a voice announcement stating that the service has been deactivated.
4. Hang up the receiver.
Convenience
With Automatic Callback service, you don’t have to rush to the telephone if you are busy or not near a telephone. This service lets you easily return the call you missed.
Less Interruptions
If you are on another call, you can take care of your current business and then use Automatic Callback to get back to the caller when you are free.
Won’t Miss Important Calls
No need to feel like a prisoner to your telephone waiting for an important call. If you get a call while you’re out, Automatic Callback lets you return the last call made to your number.
Save Time
If you want to talk with someone who just called you, there is no need to look up and dial their telephone number. Just use Automatic Callback service to call them back.
Calling Name Delivery - $4.00/mo
Calling name delivery displays the name and number of incoming callers on a special display telephone or call display unit. When you receive a call, simply wait for the start of the second full ring and the name and number of the calling party will appear on your call display unit or telephone display.
Greater Control
You can elect not to answer the telephone when the display indicates the name and number of an individual you do not know or don’t wish to speak to
Manage Time
Calling Name Delivery allows you to receive the names and numbers of callers so that you can decide if you want to answer or return the call later.
Customer Service
This service gives you the information you need to extend a personalized greeting to callers, which is especially useful for businesses.
Save Money
With this service, delivery businesses can verify numbers prior to delivery and avoid responding to “prank” calls.
Trace Selective
Customer-Originated Trace service enables you to request a trace of the last incoming call. The telephone number of the caller, the date/time of the call, date/time of the trace, and other information are recorded on a printer at the telephone company office.
Level 1 Activation Procedures:
1. Hang up the receiver after receiving a call you want to trace.
2. Before you receive another call, lift the receiver and listen for dial tone.
3. Dial the Customer-Originated Trace access code, *57
4. Hang up the receiver. The call will be automatically traced.
Level 2 Activation Procedures:
1. Hang up the receiver after receiving a call you want to trace.
2. Before you receive another call, lift the receiver and listen for dial tone.
3. Dial the Customer-Originated Trace access code, *57 on a rotary dial telephone).
4. Listen for voice announcement which provides the cost to trace the call.
5. Dial 1 to trace the call. Listen for voice announcement stating that the call was traced. Hang up the receiver.
Easy to Use
Calls can be traced immediately, simply by dialing an access code.
Security
You’ll have more peace of mind knowing that this service is available if you ever need to trace a call. With Customer-Originated Trace you can discourage repeat harassing or threatening calls by immediately tracing such calls. (If a caller knows that the call can be traced, he/she is less likely to call again.)
Selective Call
Selective call acceptance allows you to create a list of telephone numbers from which you are willing to accept calls. You have the option of forwarding calls from telephone numbers not on the list to either an announcement provided by the telephone company that informs the caller that you are not receiving calls at this time, or to another telephone number. The size of the telephone number list will vary by switch configuration.
1. Lift the receiver and listen for dial tone.
2. Dial the Selective Call Acceptance access code, *64
3. Listen to voice instructions which tell you:
• Whether service is on or off.
• How many numbers are on your list.
• How to turn service on or off.
• How to add or delete numbers from your list.
4. Choose from the following options:
• 0 Listen to instructions.
• 1 Review your list. Note: During review phase, you may delete numbers from your list by dialing 07 after the number is announced.
• 3 Turn service on/off.
• # [telephone number] # Add a number to your list (touchtone service).
• # 01 # Add the number of the last caller to your list (touchtone service). Numbers added this way are treated as Private numbers.
• [telephone number Delete a number from your list (touchtone service).
• 07 Delete a number from your list after the number is announced.
• 08 Delete all numbers from your list.
• 09 Delete all Private numbers on your list.
5. When finished, hang up the receiver.
1. Lift the receiver and listen for dial tone.
2. Dial the Selective Call Acceptance deactivation code, *____(11____ on a rotary dial telephone).
3. Listen for instructions.
4. Dial 3 to turn service off.
5. Hang up the receiver.
Time/Call Management
With Selective Call Acceptance, you will only receive calls from numbers that you select so you can manage calls better when time is at a premium
Customer Service
This service allows you to be accessible to important clients even when you are limiting other calls.
Convenient
You can easily turn the service on/off as well as add and delete numbers from the telephone number list as you need to.
Selective call forwarding lets you create a list of “selected” telephone numbers that you want to be forwarded to another number. Calls from telephone numbers on your list will be forwarded to the number you have designated. Calls from other numbers will not be forwarded. The size of the telephone number list will vary by switch configuration.
1. Lift the receiver and listen for dial tone.
2. Dial the Selective Call Forwarding access code, *63
3. Listen to voice instructions which:
• Tell you whether service is on or off.
• Tell you how many numbers are on your list.
4. Listen to voice instructions which will ask you to enter, confirm, or change the number to which your calls will be forwarded.
5. Choose from one of the following options:
• [Forward-to number] # Enter the number you want “preferred calls” forwarded to
• 0 Change the forward-to number
• 1 Confirm existing forward-to number
6. Listen to voice instructions which tell you:
• How to turn service on or off.
• How to add or delete numbers from your list.
7. Choose from the following options:
• 0 Listen to instructions.
• 1 Review your list. Note: During review phase, you may delete numbers from your list by dialing 07 after the number is announced.
• 3 Turn service on/off.
• # [telephone number] # Add a number to your list (touchtone service).
• # 01 # Add the number of the last caller to your list (touchtone service). Numbers entered this way are treated as Private numbers.
* [telephone number] * Delete a number from your list (touchtone service).
• 07 Delete a number from your list after the number is announced.
• 08 Delete all numbers from your list.
• 09 Delete all Private numbers on your list.
8. When finished, hang up the receiver.
1. Lift the receiver and listen for dial tone.
2. Dial the Selective Call Forwarding access code, *____(11____ on a rotary dial telephone).
3. Listen to instructions.
4. Dial 3 to turn service off.
5. Hang up the receiver.
Convenient
You can easily turn the service on/off as well as add and delete numbers from the telephone number list as you need to.
Save Time
You can eliminate unnecessary calls, but the calls you want to receive will be forwarded.
Customer Service
Selective call forwarding allows you to make sure important clients are able to reach you when you are away.
Selective call rejection allows you to create a list of telephone numbers from which you do not wish to receive calls. Calls from telephone numbers on your list are sent to an announcement that informs the caller you are not receiving calls at this time. The maximum size of the selective call rejection list will vary by switch configuration.
1. Lift the receiver and listen for dial tone.
2. Dial the selective call rejection access code, *60
3. Listen to voice instructions which tell you:
• Whether service is on or off.
• How many numbers are on your list.
• How to turn service on or off.
• How to add or delete numbers from your list.
4. Choose from the following options:
• 0 Listen to instructions.
• 1 Review your list. Note: During review phase, you may delete numbers from your list by dialing 07 after the number is announced.
• 3 Turn service on/off.
• # [telephone number] # Add a number to your list (touchtone service).
• # 01 # Add the number of the last caller to your list (touchtone service). Numbers entered this way are treated as Private numbers.
* [telephone number] * Delete a number from your list (touchtone service).
• 07 Delete a number from your list after the number is announced.
• 08 Delete all numbers from your list.
• 09 Delete all Private numbers on your list.
5. When finished, hang up the receiver.
1. Lift the receiver and listen for dial tone.
2. Dial the Selective Call Rejection access code, *____(11____ on a rotary dial telephone).
3. Listen to instructions.
4. Dial 3 to turn service off.
5. Hang up the receiver.
Privacy and Security
Selective Call Rejection lets you reject calls from specific numbers so you aren’t bothered with unwanted calls. You can also avoid repetitive harassing calls since this service lets you add the most recent caller’s number to your list—even if you don’t know their telephone number (as is the case with many harassing calls).
Time Management
When you don’t have time to spend on the telephone, this service allows you to prevent receiving calls from whichever numbers you choose for a period of time.
Convenient
You can easily turn the service on/off as well as add and delete numbers from the telephone number list as you need to.
Distinctive Ring
Selective Distinctive Alert service allows you to set up a list of telephone numbers from which calls will ring differently than other calls. The service alerts you to calls from numbers on your list by providing a distinctive ringing pattern or distinctive Call Waiting Terminating tone. The maximum size of the Selective Distinctive Alert list will vary by switch configuration.
1. Lift the receiver and listen for dial tone.
2. Dial the Selective Distinctive Alert access code, *61
3. Listen to voice instructions which tell you:
• Whether service is on or off.
• How many numbers are on your list.
• How to turn service on or off.
• How to add or delete numbers from your list.
4. Choose from the following options:
• Dial Option 0 Listen to instructions.
• 1 Review your list. Note: During review phase, you may delete numbers from your list by dialing 07 after the number is announced.
• 3 Turn service on/off.
• # [telephone number] # Add a number to your list (touchtone service).
• # 01 # Add the number of the last caller to your list (touchtone service). Numbers added this way are treated as Private numbers.
• Dial Option * [telephone number] * Delete a number from your list (touchtone service).
• 07 Delete a number from your list after the number is announced.
• 08 Delete all numbers from your list.
• 09 Delete all Private numbers on your list.
5. When finished, hang up the receiver.
1. Lift the receiver and listen for dial tone.
2. Dial the Selective Distinctive Alert access code, *____(11____ on a rotary dial telephone).
3. Listen to instructions.
4. Dial 3 to turn service off.
5. Hang up the receiver.
Won’t Miss Important Calls
Selective Distinctive Alert allows you to avoid missing special and/or important calls.
Convenient
You can easily turn the service on/off as well as add and delete numbers from the telephone number list as you need to.
Time Management
When you’re pressed for time this service can help you by identifying certain callers with a special ring. That way you’ll know whether you need to take the call.
Toll Code - $5.00/mo
Voice Mail
Voice Mail Phone Number: 868-2200
If you are not calling the voice mail number from home, you will be prompted to enter your user number, which is your phone number, then your PIN.
Getting Started
Step 1 Call your mailbox number (868-2200)
Step 2 Enter your 7 digit user number (your telephone number)
Step 3 Press # during your greeting or the tutorial
Step 4 Enter your 4 digit PIN when prompted You now have access to message and personal options. Be sure to record a greeting for your callers and change your PIN (Personal Identification Number) so that your messages will be protected.
Recording Your Greeting
Complete steps 1-4 in “Getting Started.” Complete the following steps to record your personal greeting.
[4] For Personal Options
[3] To Change Greeting
[2] To Start Recording
[#] To Return to Personal Options
While recording your greeting, you may press any key to stop. You may listen to your recording, or re-record your greeting at any time. Your recording replaces the tutorial; callers will now hear your voice instead. Change your greeting daily to keep callers informed.
Checking Your Messages
[1] To Hear New Messages
[2] To Hear Saved Messages
The following key presses can be used any time during or after listening to your messages:
[1] To Save the Message
[3] To Erase the Message
[4] To Rewind 5 seconds
[5] To Pause 30 Seconds
[6] to Fast Forward 5 Seconds
[7] To Replay the Message
[8] To Check Time/Date the Message was Received
[#] To Stop Message Retrieval
You must process the first message in order to listen to the rest.
Charging Your PIN
You may change your four digit PIN at any time. Complete Steps 1-4 in “Getting Started,” then press:
[4] For Personal Options
[1] Follow Prompts to Change PIN
[#] To Return to Personal Options
Sending Messages to Other Users
Leave messages for others users in two ways:
€ Call their phone number directly
€ Send a message from within your mail box.
To send a message from within your mail box, complete Steps 1-4 in “Getting Started ” then press:
[3] To Send Message Enter the 7 digit phone number (or user number) to whom the message will be sent. Follow the prompts to record the message you wish to send. After recording the message, press:
[4] To Send the Message
[5] To Send with Confirmation
[6] To Send Marked “Urgent”
[#] To Return to the Main Menu
Trouble Shooting
Always wait until the prompt is finished before pressing the correct key.
Economy Voice Mail
€ $4.00 per month
€ Incoming messages can be up to one minute in length.
€ Ten (10) messages can be stored at one time.
€ Unplayed messages can be stored for up to one week.
€ Saved messages can be stored for two days before they are automatically deleted.
€ Includes message waiting signal.
Basic Voice Mail
€ $4.75 per month
€ Incoming messages can be up to two minutes in length.
€ Twenty (20) messages can be stored at one time
€ Unplayed messages can be stored for up to two weeks.
€ Saved messages can be stored for five days before they are automatically deleted. Includes message waiting signal.
Standard Voice Mail
€ $5.50 per month
€ Incoming messages can be up to three minutes in length.
€ Thirty (30) messages can be stored at one time
€ Unplayed messages can be stored for up to four weeks.
€ Saved messages can be stored for ten days before they are automatically deleted.
€ Includes message waiting signal.
€ Includes paging option. Includes message delivery option
Directory Number Privacy
Directory number privacy per call allows you to select, on a call-by-call basis, whether or not you wish to have your name and number suppressed on the called party’s telephone or call display unit. In most states, Per-Call Privacy is available free of charge to all customers, including non-published or non-listed subscribers.
1. Lift the receiver and listen for dial tone.
2. Dial the Directory Number Privacy access code, *67
3. Dial the number you want to call.
4. If the person you have called subscribes to Caller ID, their telephone or display unit will identify your call as Private.
Directory Number Privacy all Calls will automatically suppress the appearance of your name and/or number on all calls. In most states, All-Calls Privacy is available upon request at no charge to established shelters of private, non-profit and publicly funded domestic violence intervention agencies and federal, state and local law enforcement agencies. In some states, All-Calls Privacy also is available upon request, at no charge, to non-listed telephone number subscribers. Customers requesting the service should contact their business office service representative.
Note: Your call may be rejected if the party you are calling subscribes to Unidentified Call Rejection.
Privacy and Security
You can keep your name and/or telephone number private when calling people to whom you do not want your name and/or number known.